Technology — CRM & Integrations
Connect your systems. Without the chaos.
Deep Salesforce and Dynamics 365 expertise — Apex, LWC, plugins, and API integrations. LMS connectors for Canvas, D2L, and Blackboard. Led by Senior Engineer Anis Ahmed with 18 years of enterprise integration experience.
Salesforce
Salesforce Development
From Apex trigger development to full Education Cloud implementations — we work across the Salesforce platform with genuine depth, not just point-and-click configuration.
Apex & Visualforce Development
Custom server-side logic in Apex — triggers, batch classes, schedulable jobs, queueable actions, and REST/SOAP services. Visualforce pages and components for UI customisation within the Salesforce platform when Lightning Web Components don't meet the requirement.
Lightning Web Components
Modern LWC development for Salesforce App Builder, Experience Cloud, and custom application pages. Responsive, accessible components that integrate with Salesforce data using wire adapters and Apex calls.
Sales Cloud
Lead and opportunity management automation, custom object development, CPQ configuration, forecasting customisation, and AppExchange package development. Sales process automation that fits your pipeline — not a generic CRM workflow.
Service Cloud
Case management automation, Omni-Channel routing configuration, Knowledge article management, custom console components, and CTI integration. Built for support teams that need case resolution speed improvements you can measure.
Education Cloud & EDA
Salesforce Education Data Architecture configuration and customisation, student lifecycle management, application and enrolment workflows, and Advisor Link setup. Deep integration experience with Canvas, D2L, and Slate for higher education institutions.
Salesforce Integration
Connecting Salesforce to external systems via REST API, SOAP, Platform Events, and Change Data Capture. Experience integrating Salesforce with Canvas LMS, Slate, financial systems, ERP platforms, and custom enterprise applications.
Microsoft Dynamics 365
Dynamics 365 Consulting
Plugin development, Power Platform customisation, and deep API integration for organisations running Dynamics 365 Sales, Customer Service, Field Service, or the full CE suite.
Plugin Development
Custom Dynamics 365 plugins for synchronous and asynchronous business logic execution. Pre and post operation plugins, custom workflow activities, and real-time workflows that extend out-of-the-box Dynamics behaviour without unsupported customisations.
REST / OData / SOAP APIs
Full consumption and extension of Dynamics 365 Web API (OData v4), legacy SOAP Organisation Service, and Dataverse API. We build robust integration layers that handle pagination, error recovery, and change tracking for high-volume synchronisation scenarios.
Power Platform
Power Apps model-driven and canvas apps, Power Automate flows, Power BI report integration, and Dataverse table and column customisation. Low-code solutions backed by proper governance and ALM processes.
Customer Insights & Marketing
Dynamics 365 Customer Insights configuration, segment definition, journey automation, and integration with communication channels. Customer data unification and real-time profile activation for personalised engagement.
LMS Integrations
Learning Management System Integrations
Production LTI tools and API integrations for Canvas, D2L, Blackboard, and Slate — connecting learning platforms to Salesforce, custom applications, and institutional data systems.
Canvas LMS — LTI Integrations
LTI 1.1 and LTI 1.3 / Advantage tool development for deep Canvas integration. Grade passback, deep linking, Names and Roles Provisioning, Assignment and Grade Services. We've built production LTI tools used by thousands of students.
D2L Brightspace
D2L Valence REST API integration for grade synchronisation, course content management, user provisioning, and reporting. LTI tool development and content migration tooling.
Blackboard / Anthology
Blackboard REST APIs, Building Blocks development, and Learn Ultra experience extension. User synchronisation, grade exchange, and content integration.
Slate (Technolutions)
Slate integration with Salesforce and Canvas for higher education application-to-enrolment data flows. Student record synchronisation, application status automation, and financial aid workflow triggers.
Technology Stack
How We Approach Integrations
Enterprise integrations fail more often than custom builds. The surface area is larger, the failure modes are external, and the data mapping is always more complex than the initial spec suggests. Our approach is methodical.
Data Mapping Audit
Before writing code, we map every field, every transform, and every edge case between source and destination. Surprises in data mapping are expensive after deployment.
Error Handling Design
What happens when the API is down? When a record fails to sync? Every integration has a dead-letter strategy, retry logic, and operational alerting.
Idempotency
Every integration operation is designed to be safely retried. Duplicate inserts and double-processing are architectural requirements to prevent, not operational problems to debug.
Test Data Coverage
Integration tests with realistic data volumes, including edge cases your unit tests won't find — empty strings, null fields, special characters, and timezone edge cases.
Monitoring & Alerting
Integration health dashboards, failure alerting, and sync lag monitoring. You know when something breaks before your users do.
Documentation
Data flow diagrams, field mapping tables, runbook for common failure recovery, and API dependency documentation for future developers.
Need Salesforce, Dynamics 365, or LMS integration work done properly?
Tell us what you're connecting and why previous attempts haven't worked. We've seen most failure modes.